Online Faculty Support

clip art blue figures with computer.

Instructional Design within the Graduate School of Education provides support for faculty members in the design and delivery of online courses and course content. Below you will find contact information for technical assistance with using UBlearns, WebEx and general computing issues (UBIT).


Blackboard on UBlearns is the Course Management System at UB. The UBlearns support team assists faculty in building and managing their UBlearns courses, and troubleshooting technical issues.

Using UBlearns

UBlearns Support
M-F, 8:30 a.m. to 4:30 p.m.
Phone: 716-645-6188


Cisco Webex is a web conferencing tool available to UB faculty, staff and students that enables fully interactive video and audio connections with people locally and around the world.


More about WebEx

WebEx Support (Login required)
Available 24/7
Phone: 1-866 229-3239


UBIT provides the information technology infrastructure and support to enhance education and research.  UB's IT services provide faculty with the latest tools for teaching and research.

UBIT Info for Faculty

UBIT Service Hours
Lockwood 2nd Floor Cybrary
Phone: 716-645-3542

GSE Instructional Design

GSE Instructional Design is committed to supporting our faculty through individualized consultations, training events and resources.  Instructional designer, Ellen Sidey, can assist you with course development, design and refinement. Complete an Instructional Design Request form if you need assistance with online course development, suggestions for online assignments/assessments, using Web 2.0 tools, or to request a course review.

Ellen Sidey.

Ellen Sidey

Instructional Designer

Graduate School of Education

510 Baldy Hall, Buffalo, NY 14260

Phone: 716-645-0587