Online Faculty Support

clip art blue figures with computer

The Office of Online Programs within the Graduate School of Education provides support for faculty members in the design and delivery of online courses and course content. Below you will find contact information for technical assistance with using UBlearns, Blackboard Collaborate, and general computing issues (UBIT).


Blackboard on UBlearns is the Course Management System at UB. The UBlearns support team asssists faculty in building and managing their UBlearns courses, and troubleshooting technical issues.

Using UBlearns

Support Staff
M-F, 8:30 a.m. to 4:30 p.m.
Phone: 716-645-6188

Blackboard Collaborate

Blackboard Collaborate is a GSE supported web conferencing tool that enables instructors to create virtual classrooms and meeting spaces.


More about Collaborate

Emergency Support
Available 24/7
Phone: 1-877-382-2293


UBIT provides the information technology infrastructure and support to enhance education and research.  UB's IT services provide faculty with the latest tools for teaching and research.

UBIT Info for Faculty

Service Hours
Lockwood 2nd Floor Cybrary
Phone: 716-645-3542

GSE Online Instructional Design

GSE ONLINE is committed to supporting our faculty through individualized consultations, training events and resources.  Instructional designer, Peter Schilke, can assist you with the course design and redesign processes. Complete an Instructional Design Request form if you need assistance with online course development, suggestions for online assignments/assessments, using Web 2.0 tools, or to request a course review.

Ellen Sidey

Ellen Sidey

Instructional Designer

Graduate School of Education

303 Baldy Hall, Buffalo, NY 14260

Phone: 716-645-0587