My research and teaching interests focus on digital literacy and information behavior/information practices. I have also taught research methods, management, and marketing. I am a past editor of the Canadian Journal of Information and Library Science, and served on the editorial board of Library & Information Science Research. Currently I serve on the editorial boards for Cosmopolitan Civil Societies: An Interdisciplinary Journal, Canadian Journal of Information and Library Science, and Open Information Science. I am a past President of the Canadian Association for Information Science, and am active in the Association for Information Science & Technology where I served as chair of SIG USE. Currently I am President of the Association for Library & Information Science Education.
In my role as Department Chair, I am responsible for departmental operations; developing, revising and overseeing programs and curriculum; recruiting students; supervising and mentoring faculty and staff; organizing a research seminar series; producing an annual newsletter; maintaining accreditation; and, fostering relationships with alumni.